Your information.
A clear request route.
Use the privacy contact to ask about deletion of personal information. The request must be assessed against the actual records, systems and applicable obligations.
Make a request
Privacy contact: privacy@novagrex.co.uk.
Identify the email address or other reference associated with your interaction and explain what information you want reviewed for deletion. If the request concerns a real NovaGrex product, identify that product and account using the minimum information needed.
Do not send a password, payment-card details, full identity document or unnecessary sensitive information. This page does not provide automatic deletion from any product.
Identity verification
The operator may need proportionate evidence that the request relates to you or that you are authorized to act for someone else. The verification method must match the sensitivity and risk of the request.
Approved verification procedure: {{DELETION_IDENTITY_VERIFICATION_PROCESS}}. Any additional information requested for verification must have its own handling and retention rules.
Information covered
The initial review may concern website inquiries and related correspondence. Actual software accounts, subscriptions, telemetry or product data cannot be assumed to exist or be covered until the relevant product and systems are confirmed.
Systems and processors covered by the request procedure: {{DELETION_SYSTEMS_AND_PROCESSORS}}. See the Privacy Policy draft for the intended processing inventory.
Retention and exceptions
The owner has selected 12 months for inquiry and support correspondence. The start point, deletion owner, mailbox copies and backups still need an operational procedure; the selected period is not evidence that deletion already runs on schedule.
Deletion rights and obligations depend on the applicable law and circumstances. Some information may need to be retained for a valid legal, contractual, security or record-keeping reason. Do not interpret this draft as promising unconditional deletion.
Approved retention schedule, exceptions and treatment of backups/provider copies: {{RETENTION_AND_DELETION_SCHEDULE}}. The response should explain relevant limits rather than silently treating a request as completed.
Response and follow-up
Responsible owner and applicable response process: {{PRIVACY_REQUEST_OWNER_AND_RESPONSE_PERIOD}}. No invented statutory deadline or service-level promise is provided here.
Deletion, cancellation and refunds are different actions. If an actual subscription is involved, consult its approved product terms and Refund & Subscription Terms. Appropriate complaint or escalation arrangements must be completed after jurisdictional review.